Terms of service.
Last updated: November 8, 2026
These Terms of Service and our Refund Policy govern your use of WiseTranscript at wisetranscript.com and purchases from us. By using the service, you agree to these terms. Our Privacy Policy explains how we process personal information. Stop using the service if you do not accept these terms. Mandatory consumer rights continue to apply.
1. The service
WiseTranscript turns supported public video links and permitted audio or video uploads into transcripts. Available features include saved results, batch processing, translation, copying, and supported downloads. Source access, supported formats, rate limits, and feature availability can change.
You may use and purchase the service where doing so is permitted by applicable law and access restrictions. We do not guarantee availability in every country or region. Our voluntary purchase-refund policy applies on the same basis regardless of your location, and any greater mandatory local rights remain available.
2. Eligibility and accounts
You must be at least 13 and meet any higher local age or consent requirement. If you are below the age of legal majority where you live, you need your parent’s or legal guardian’s permission to use the service, and they must authorize any purchase. Use accurate account information, protect your credentials, and report suspected unauthorized access. Guest access is limited; account access is needed for features such as uploads, bulk processing, and saving eligible guest results.
3. Credits and purchases
We currently offer one-time credit packs rather than new recurring subscriptions. The pricing page describes the packs, and checkout confirms the price, currency, and any applicable taxes. Purchased credit batches are valid for 12 months. Credits are for service usage, are not transferable, and are not a cash balance.
Changes to credit-pack prices apply only to future purchases. They do not reduce the credits you already purchased or shorten their original validity. We will announce any change to processing-credit rates before it applies to new requests. Requests already accepted keep the rates that applied when they were accepted.
A transcript uses one credit for each started five minutes of each individual video, with a minimum of one credit. Translation uses one credit for each started five minutes of the source video, per target language. Reopening an existing result or cached translation, copying, and downloading do not create a new processing charge.
Daily complimentary credits reset at 00:00 UTC and do not accumulate. Guest trial availability, remaining credits, and safety limits can restrict a request. Later guest results may require sign-in to unlock even after processing has completed.
Processing may reserve credits before the duration or outcome is known. A confirmed failure releases that operation’s reservation; an unconfirmed submission stays reserved while it is checked. A timeout does not by itself prove that a request was never submitted. Retrying a new processing operation can incur its own charge. See the Refund Policy for purchase refunds.
4. Content you submit
Submit content only when you have the necessary rights or another lawful basis to process it. You are responsible for checking copyright, privacy, source-platform restrictions, and any permission needed from other people. Public availability alone does not grant every right to reuse content.
Where a recording contains another person’s voice or personal information, obtain any permission required by applicable law before submitting it. Do not use the service to bypass login restrictions, paywalls, copy protection, or other access controls.
You allow us and the service providers needed for your request to retrieve, process, store, and return that content. This permission supports the service you request; it does not transfer ownership of the source material. Output remains subject to the rights of its original creators.
5. Prohibited use
- Illegal or infringing submissions, harassment, exploitation, malware, or attempts to retrieve restricted private content.
- Bypassing access controls, credit limits, guest limits, or security checks through account rotation, credential sharing, or other abuse.
- Attacking the service, interfering with other users, or reselling access without an agreement with us.
We may decline requests, restrict access, or remove content when needed to address abuse, a credible rights complaint, or a legal requirement. To report a copyright, privacy, or safety concern, use Report content or contact support. Include a source or transcript reference, explain the concern and your connection to it, and provide a way to contact you. We may request information needed to verify and assess the report. A report does not grant access to private content.
If you believe a restriction or removal was applied in error, contact us through our contact page with the relevant reference so we can review it.
6. Accuracy and availability
Transcripts, translations, and timestamps are generated automatically and may be incomplete or inaccurate. Review the output and source before publishing or relying on it. No professional advice or guaranteed result is supplied.
Public links can stop working, providers can reject requests, and maintenance or outages can interrupt service. Media expires under the Privacy Policy; download what you need while it is available. We do not promise uninterrupted access or permanent source-video storage.
7. Service rights and third parties
The WiseTranscript brand, interface, and software remain protected by their applicable intellectual-property rights. Access is permitted for the service’s intended use while you follow these terms. Source platforms, payment services, and other providers have their own terms. WiseTranscript is independent of TikTok, Meta, YouTube, and other source platforms.
8. Liability and your legal rights
The service is offered as available without a guarantee of accuracy, uninterrupted operation, or suitability for a particular purpose. Where law permits, we exclude indirect or consequential losses. Our total liability is limited to the greater of the amount you paid us in the preceding 12 months or US$50. These limits do not exclude rights or liability that applicable law does not allow us to exclude.
9. Closing accounts and changes
You can stop using the service or request account deletion through account settings. Pending payments, uploads, or processing may need to be resolved before deletion can be accepted; contact support if you need help. Account deletion removes access and forfeits remaining credits, subject to any applicable purchase-refund or mandatory legal right. We may suspend access for a breach of these terms or a legal or security requirement.
If we permanently discontinue the service or are unable to restore the paid service after a prolonged interruption, we will provide reasonable advance notice and an opportunity to download saved results where possible. You may request a refund for valid, unused purchased credits, calculated at the actual price paid per credit for the relevant purchase and capped at its remaining unrefunded payment. Used, expired, refunded, and complimentary credits are excluded. Pending operations must be checked before the remaining amount is determined. This protection is separate from the ordinary purchase-refund window.
We may update these terms and will provide notice of material changes through the service or by email when appropriate. Changes apply prospectively; rights that cannot be waived remain unaffected.
10. Service owner and disputes
WiseTranscript is operated by the owner of wisetranscript.com. Questions about the service owner can be sent to our support email. These terms are governed by the laws of the jurisdiction where the service owner has its principal place of business, without displacing mandatory consumer protections that apply where you live.
If a dispute arises, contact support so we can try to resolve it. The competent courts in the service owner’s jurisdiction may hear disputes, subject to any right you have under applicable law to bring a claim or complaint where you live. Contacting support does not limit your statutory remedies or complaint rights.
11. Contact
Questions about these terms or your account can be sent to support@wisetranscript.com or the contact page.