Your words stay yours.

Last updated: November 10, 2026

This policy describes how WiseTranscript handles information when you visit wisetranscript.com, use a guest session, create an account, or purchase credits.

1. Information we handle

Account details, such as your email, display name, protected sign-in credentials, and profile information returned by a sign-in service you choose.
Links and files you submit, source information, transcripts, translations, and the requests needed to produce or recover your results. Source information may include a creator’s name, profile link, video title, and other public details about someone other than you.
Order references, payment status, credit purchases, usage, reservations, refunds, and other billing records. Our payment processor handles payment details; we do not store complete card numbers or security codes.
Messages you send through support or reporting forms, together with information needed to investigate the request.
Technical and security information, including IP addresses, browser information, request timing, errors, and limited diagnostic data.

2. Why we use information

We use this information to deliver requested transcripts and translations, maintain accounts and saved results, apply credit and security limits, process purchases, respond to support requests, and investigate abuse or failures. Where applicable, processing relies on providing the service, legitimate security and operational interests, your consent, or a legal obligation.

3. Guest sessions and cookies

Essential cookies support sign-in, guest identification, security, and preferences. Signing in can associate your current guest results and credit usage with your account. A guest identifier is therefore not a promise of permanent anonymity.

We also use browser storage to remember preferences, cookie choices, and references needed to restore an interrupted request. A stored identifier or request reference does not extend the lifetime of a result.

Google Analytics loads on all pages where analytics is enabled. Analytics and referral cookies default to off for visitors in the European Economic Area, the United Kingdom and Switzerland. They default to on in other countries and when the visitor’s country is unknown. Your saved choice overrides the regional default. When analytics storage is denied, Google Analytics still receives limited measurements without analytics cookies. Advertising storage, advertising user data and ad personalization remain disabled.

We report public page paths, fixed categories for private pages, external referring origins and validated campaign labels. We do not send private page IDs, URL queries, fragments or transcript content in these measurements. You can accept or reject optional cookies at any time through Cookie settings in the footer. Rejecting clears analytics and referral cookies on this site; limited Google Analytics measurements continue without analytics cookies. Essential sign-in and guest-protection cookies work separately.

After you accept analytics cookies, we use Microsoft Clarity on public pages to understand clicks, scrolling, heatmaps, and session recordings. Microsoft may process page and device information and set cookies such as _clck and _clsk. We mask page text, including transcript content, and do not enable Clarity on account, administration, sign-in, checkout, support-form, or reporting pages. Withdrawing consent stops recording and clears Clarity cookies on this site. See the Microsoft Privacy Statement for Microsoft's processing practices.

4. Service providers

Hosting and storage services hold application data and private media. Content-access services receive submitted links to obtain source information or media. Speech services receive audio for transcription; language services receive text for translation. Sign-in services supply account information you choose to share, payment services process purchases, email services deliver account and support messages, and security services help prevent automated abuse. Analytics services receive limited visit and usage information as described above; Microsoft Clarity recordings require your explicit acceptance.

We provide information needed for these purposes. WiseTranscript does not sell personal information or use submitted content to train its own general-purpose AI models. Where a processing service offers a request-level choice to exclude content from optional model improvement, we request that exclusion. Third-party retention and processing remain subject to the applicable provider terms and settings; this is not a guarantee that every provider offers the same controls. Our own retention periods do not describe how long a third party may retain information.

5. Results and media retention

Unclaimed guest results expire at the next 00:00 UTC after creation. Signing in before expiry can save eligible results to your account; signing in later does not restore expired guest results.
Account transcripts and translations are kept for your workspace unless removed through account deletion, a valid removal request, or another applicable retention requirement.
Saved account copies of original videos and covers are kept with your workspace, subject to account deletion, valid removal requests, and applicable retention requirements. Signing in before a guest result expires also starts saving its original media; unavailable sources may need to be prepared again.
Temporary upload originals are scheduled for deletion after seven days, and temporary downloaded source files after 24 hours. These limits do not delete saved account copies. Processing audio and prepared audio downloads are kept for up to two hours and may be removed earlier. Incomplete uploads are normally scheduled for cleanup after one hour; active processing or storage failures can delay cleanup.

A deletion request may be temporarily blocked while a payment, upload, or processing operation is pending. If that happens, follow the status shown in account settings or contact support. Once deletion is accepted, account access is revoked and content removal is scheduled. Physical deletion runs in the background and is retried when needed.

Limited payment, usage, security, account-identification, and reconciliation records may remain for accounting, fraud prevention, or unresolved requests. Support messages, reports, and related records may be retained as needed to resolve the concern, investigate abuse, handle disputes, or meet legal obligations. Backup copies follow their rotation and recovery procedures; deletion must also be reconciled before a restored backup is used. Messages already delivered to an inbox are not recalled automatically.

6. Your choices and requests

Account settings provide a data export and account deletion. You can also contact us to request access, correction, removal, portability, restriction, or to object to processing where applicable law gives you that right. You may withdraw optional-cookie consent and contact your data-protection authority where that right applies. We may need to verify that a request concerns your own information.

We respond within the time required by applicable law. If identity verification, an extension, or a refusal is needed, we will explain the reason and any available complaint route as required by law.

For a concern about someone else’s content, use Report content. We use report information to investigate the concern, communicate about its outcome, prevent abuse, and meet legal obligations. Reporting does not give you access to private transcripts.

7. Security and international processing

We use encrypted transport, private media storage, restricted application access, and protected account credentials. These measures reduce risk but cannot guarantee that every incident will be prevented. Our providers may process information in countries different from your own; applicable data-protection requirements continue to apply.

8. Children

The service is not intended for children under 13, or under a higher minimum age required where they live. If you believe a child has supplied information without the required permission, contact us so we can investigate and remove it where appropriate.

9. Updates and contact

Changes will be reflected in the date above. We will communicate material changes through the service or an account notice when appropriate. Privacy requests can be sent to support@wisetranscript.com or our contact page.