Refund policy.

Last updated: November 8, 2026

This policy covers purchases of WiseTranscript credit packs. Processing-credit releases and cash refunds are different: a failed task can release credits without reversing the original purchase.

1. Fourteen-day requests for unused packs

You may request a full refund of a one-time credit-pack purchase within 14 calendar days of purchase if no credits from that purchased batch have been used. This policy applies regardless of your country or region. Usage is checked against the relevant purchased batch, rather than your total displayed balance.

Credits count as used when they are finally charged for completed processing. A reservation that is fully released after a confirmed failure does not count as use. If that batch has no completed processing charges, a failed request alone does not remove its eligibility for an unused-pack refund. Pending or unconfirmed operations must be checked before eligibility is determined.

2. Used credits and exceptional cases

Used credit packs and requests made after 14 calendar days are normally not refundable. If a duplicate charge, another clear billing error, or persistent service unavailability prevented you from using a purchase, contact us within 14 calendar days of the charge or of discovering the issue. We will review the payment and usage records in good faith. A refund is not guaranteed for a preference change, an unsupported source, or dissatisfaction with an otherwise delivered automated result.

These ordinary limits do not remove the protection for valid, unused purchased credits if we permanently discontinue the service or cannot restore it after a prolonged interruption, as described in our Terms of Service.

3. Failed or unconfirmed processing

When a processing failure is confirmed, the reservation for that operation is released under the credit rules. If the provider outcome is unknown, the reservation remains while the original request is checked. Do not submit repeated new requests merely because a result is delayed. Expired complimentary credits do not become cash, and a credit release does not extend a purchased batch’s expiry date.

If credits remain reserved and you need help, contact support with the operation or order reference. We assess the relevant purchased batch and any pending operations when reviewing a purchase refund.

4. How to request a refund

Email support@wisetranscript.com or use the contact page. Include your account email, order reference, purchase date, and a short explanation. Do not send your full card number, security code, or password.

Approved refunds are submitted to the original payment method through our payment processor. Your payment provider controls when the funds appear. Refunded credits are revoked and cannot remain available for new requests. We may need to finish checking an in-flight operation before determining the refundable amount.

5. Your legal rights

Our 14-day policy for unused credit-pack purchases is a voluntary refund policy. It does not replace any cancellation, withdrawal, price-reduction, or refund right that applicable law requires us to provide. Using credits does not by itself remove rights that cannot lawfully be waived.

See the Terms of Service and Privacy Policy for the related account, credit, and data rules.